Cancellation Policy

Last Updated: March 15, 2025

1. Standard Cancellation Policy

At Qubsdcli Luxury Hotels, we understand that plans can change. Our standard cancellation policy is designed to provide flexibility while ensuring we can accommodate all our guests effectively.

Standard Rate Reservations

  • 24-Hour Policy: Cancellations made at least 24 hours before the scheduled check-in time will receive a full refund with no cancellation fee.
  • Late Cancellation: Cancellations made less than 24 hours before check-in will incur a charge equivalent to one night's stay.
  • No-Show: If you fail to arrive on your scheduled check-in date without prior notification, you will be charged for the first night of your reservation.

Advance Purchase Rate Reservations

  • Non-Refundable: Reservations booked under our Advance Purchase Rate are non-refundable and non-transferable.
  • Modifications: Changes to dates are not permitted for these reservations.
  • Special Consideration: In exceptional circumstances, we may offer a credit voucher at our discretion.

2. Group Bookings

For group bookings (5 rooms or more), the following cancellation terms apply:

  • 60+ Days Before Arrival: Full refund with no cancellation fee
  • 30-59 Days Before Arrival: 50% of the total booking value will be charged
  • 15-29 Days Before Arrival: 75% of the total booking value will be charged
  • 0-14 Days Before Arrival: 100% of the total booking value will be charged

Group cancellation policies may vary depending on the specific contract and property. Please refer to your group booking agreement for detailed terms.

3. Special Event Periods

During high-demand periods and special events, modified cancellation policies may apply:

  • Major Holidays: (New Year's Eve, Christmas, etc.) - 72-hour cancellation policy
  • Major Sporting Events: 7-day cancellation policy
  • Festivals and Conventions: 14-day cancellation policy

These special event periods will be clearly identified during the booking process, and the applicable cancellation policy will be displayed before you confirm your reservation.

4. How to Cancel or Modify a Reservation

You can cancel or modify your reservation through any of the following methods:

Online

Log in to your account on our website and navigate to "My Reservations" to manage your booking.

Phone

Contact our 24/7 Reservations Center at +1 (800) 555-1234 to speak with a representative.

Email

Send your cancellation or modification request to [email protected] including your booking reference number.

5. Force Majeure

In the event of force majeure circumstances (such as natural disasters, pandemics, government restrictions, etc.) that prevent you from traveling or us from providing accommodation, we will work with you to find a solution, which may include:

  • Complimentary rebooking for future dates
  • Full refund regardless of the rate plan booked
  • Credit voucher for future use

Each case will be assessed individually based on the specific circumstances.

6. Contact Us

If you have any questions about our cancellation policy or need assistance with your booking, please contact us:

Reservations Department
Qubsdcli Luxury Hotels
1234 Luxury Avenue
Las Vegas, NV 89109

Email: [email protected]
Phone: +1 (800) 555-1234